🔄 Return Policy

Last updated: February 16, 2026

No Returns or Exchanges

At HyVoS, we are committed to providing you with the highest quality AYUSH-certified Ayurvedic medicines. However, for health, safety, and hygiene reasons, we do not accept returns or exchanges on any of our products.

Why We Cannot Accept Returns

• Health & Safety: We cannot guarantee storage conditions after products leave our facility
• Hygiene Standards: We cannot resell products that have been in customer possession
• Product Integrity: Ayurvedic formulations require specific storage conditions
• Regulatory Compliance: AYUSH certification requires strict quality controls

Damaged or Defective Products

If you receive a product that is damaged, defective, tampered with, expired, or incorrect, contact us within 48 hours with your order number and photos. We will provide a replacement or refund at our discretion.

Order Cancellation

You may cancel your order before it has been shipped. Once dispatched, it cannot be cancelled or returned.

📦 Shipping Policy

Last updated: February 16, 2026

Shipping Coverage

We ship to all locations across India. International shipping is not available at this time.

Processing & Delivery Time

• Processing: 1-2 business days (Monday-Saturday)
• Metro Cities: 3-5 business days
• Tier 2 Cities: 5-7 business days
• Remote Areas: 7-10 business days

Shipping Charges

For orders below ₹999: ₹50-100 (depending on location and weight). Exact cost calculated at checkout.

Order Tracking

You will receive shipping confirmation with tracking number via email and SMS once your order is dispatched.

Packaging

• Tamper-proof, sealed packaging
• Temperature-controlled materials when needed
• Discreet, unmarked packages
• Quality inspection before dispatch

🔒 Privacy Policy

Last updated: February 16, 2026

At HyVoS, we are committed to protecting your privacy and ensuring the security of your personal information.

Information We Collect

• Personal Information: Name, email, phone, addresses, payment details
• Order Information: Purchase history, product preferences
• Device Information: IP address, browser type, usage data

How We Use Your Information

• Process and fulfill orders
• Provide customer service and support
• Send marketing communications (with consent)
• Improve website functionality
• Comply with legal requirements
• Prevent fraud and protect our business

Data Security

We implement SSL encryption, secure payment gateways, access controls, and regular security audits to protect your information.

Your Rights

• Access your personal information
• Request correction or deletion
• Opt-out of marketing communications
• Request data portability

To exercise these rights, contact us at support@hyvos.in

Cookies

We use essential, analytics, marketing, and preference cookies to enhance your browsing experience. You can control cookies through your browser settings.

📝 Terms of Service

Last updated: February 16, 2026

Acceptance of Terms

By accessing and using hyvos.in, you accept and agree to be bound by these Terms of Service.

Product Information

• All products are AYUSH-certified Ayurvedic medicines
• Product descriptions and images are as accurate as possible
• We reserve the right to limit quantities or discontinue products
• Prices are subject to change without notice

Orders & Payment

• All orders are subject to acceptance and availability
• We accept credit/debit cards, UPI, and other payment methods
• Payment must be received before order processing
• We reserve the right to refuse or cancel any order

User Responsibilities

• Provide accurate and complete information
• Maintain confidentiality of your account
• Use products as directed and consult healthcare professionals
• Not misuse or abuse our website or services

Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified healthcare practitioner before use, especially if pregnant, nursing, or taking medications.

Limitation of Liability

HyVoS shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in [Your City].